Havenly Clinics Digital Patient Intake
HIPAA-compliant online intake, appointment booking, and clinical EHR synchronization across 12 regional clinics.
Overview
Havenly Clinics operates 12 outpatient specialty care centers. Their physical waiting rooms were congested with paper clipboard intake forms, leading to transcription errors and long patient wait times.
The Challenge
Paper-based intake caused a 22% no-show rate, frequent data entry errors in prescriptions, and patient check-in times averaging nearly 10 minutes per visit.
Our Solution
Otithyx built a secure, HIPAA-compliant patient digital intake portal and kiosk application. Patients complete insurance verification and medical questionnaires on their phones prior to arrival, instantly syncing into the clinic EHR.
Core Product Features
Engineering Process
- •Large, high-legibility typography designed for accessible touch interaction
- •Progressive disclosure form with friendly conversational micro-steps
- •Calm, reassuring medical color palette with soft contrast
- •End-to-end client-side encryption using AES-256 before transport
- •Zero persistent PHI stored on client devices or browser local storage
- •SOC2-compliant audit logging for every medical record access
“Our clinical staff picked up the system in an afternoon. Patients constantly praise how easy it is to check in on their phones before stepping through the door.”
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